The Network Management Center (NOC) monitors continuously these IT components and notifies the client in case of failure, pre-failure or threshold alarms, according to pre-defined service levels, escalation and notification processes.

We pay attention to define these processes, based on ITIL best practices and to align them to your business needs. As such, we guarantee maximum flexibility, enabling you to maximize operational efficiency whilst minimizing investment.

Benefits of Monitoring

• Avoid costs of system and infrastructure outages
• Keep multi-vendor infrastructure up and running on a 24x7 basis
• Increase effectiveness of IT assets over the life cycle
• Ensure regulatory compliance

The Intelligroup advantage

• Reduce your annual IT expenses by more than 40%
• No Investment on Monitoring Tools needed
• Avoid configuration, maintenance of the tool
• Avoid cost to maintain skilled staff for monitoring
• Increased efficiency and productivity enabled through root-cause analysis
• Plan capacity and improve forecasting based on available trends and reports
• 24/7 Monitoring by skilled staff from Intelligroup Network Operations Center (NOC)
• Initial troubleshooting, analysis and problem resolution
• Periodic health check tasks

Client Profile

• A provider of systems and software technologies.
• Industry: Hi-tech (Chip design & manufacturing).
• Headquartered: Milpitas, CA.
• Operates in 19 countries worldwide.
• User base: 9000.

Business Challenges

• Minimize Cost of Operations.
• Outsource- non- core IT functions.
• Improve Process Alignment, Documentation and personal dependencies.
• Flexible Operational Cost Structure effectively responding to Market Dynamics.

Scope of Work

• Network Monitoring Services.
• Global Helpdesk Support.
• UNIX/Windows L2 Support.

Global Geographies and Technologies Supported

• North America, EMEA & APAC.
• Windows AD/ Exchange/ MsOffice/Outlook; ECC 6.0, VmWare ESX, iSCSI SAN; Cisco/ Juniper network gear; Oracle/ SQL database; MPLS, Internet, PTP, IP-GRE, IPSec VPN Tunnels; Dispersed vendors NTT, China Telecom, Verizon, Bharti; Handoff’s: DS3-ATM, OC3-ATM, E1, E3, T1, ADSL, SDSL; Windows Desktops; Cisco VPN, RSA Secur ID; Bluecoat, Riverbed; Trend Micro, Veritas Netbackup; Blackberry, Activesync

Benefits

• Immediate Cost Savings
• Reduced Help-Desk Analysts replacing them with cross-skilling.
• Integrated ITIL Help Desk processes.
• Reduction in the number of bounced tickets
• Shifted from Person to process dependency
• 24/7 support
• Proactive Monitoring & Management

Why Intelligroup

Intelligroup is the recipient of the “2008 Outsourcing Relationship Management – RMMY Award” in the category of Customer Favorite, which is testament to our strong customer focus and strength in providing quality services.

Special Offers

If you are ready to consider outsourcing your infrastructure, we can help you make that decision. Intelligroup has specific Programs that can enable you to define your strategy, and execute in a phased manner:

FREE Monitoring

• Free monitoring of up to 100 devices to  qualified prospects for the first month
• Sign at least a one year contract, 25% of the devices are monitored free of cost for the first 3 months.

FREE Assessment:

Assessment of

• Network Devices, applications and support infrastructure – Inventory audit
• Current tool set used for monitoring
• Current Incident management process
• Integration with Helpdesk/ Service Desk
• Service Window
• SLA definition and measurement/ reporting criteria

Deliverables

• Statement of effectiveness of the monitoring system
• Suggestions on Agent based/ Agent less monitoring. Recommendation of tool set(s).
• Highlight process, tool gaps.
• Suggestions on fine-tuning/ optimizing the monitoring process